Proba Medical Surgical Casebook
Need help with your Surgical Casebook? Find answers to common questions below. If you cannot sign in, email Proba Medical Support directly.
Email probamedical@gmail.com. Please do not include patient-identifying or confidential clinical information.
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From the Surgical Case Library, create a new case and enter its metadata (title, specialty, procedure, and related details). Open the case, then use the video upload controls on the case page to add the surgical video. Each case holds one surgical video at a time.
Use any format your browser’s video file picker accepts (the uploader uses the standard video file filter). After upload, Proba processes the video for private playback in your Casebook.
Individual Casebooks include a 50-hour video library allowance, measured as 1080p-equivalent minutes. Your Dashboard shows how much of that allowance you have used.
A Teaching Moment is a timestamped teaching note linked to a case video. You can add text and optional audio so learners can jump to a specific point in the procedure recording.
Open a case that already has a surgical video. Use the Teaching Moments tools on the case page to add a moment with a timestamp and notes, optionally attach teaching audio, and edit or reorder existing moments. Managing Teaching Moments requires case management permission for that case.
On the case page, you can delete the surgical video. Deleting the video also removes Case Introduction audio and Teaching Moments (including their audio) for that video; case metadata is kept. Confirm the prompt carefully — deletion cannot be undone. To replace a video, delete the existing one first, then upload again.
Organisation owners can use Subscribe or Manage billing on the Dashboard. Subscribe starts Stripe Checkout when you are eligible. Manage billing opens the Stripe Customer Portal so you can update payment methods and subscription settings. Only the organisation owner can manage billing for the Casebook.
Early Access lasts 30 days for newly provisioned Casebooks. Your Dashboard shows when your trial ends. Before it ends, you can add a payment method so your individual subscription (A$49/month) can begin when Early Access finishes. After the trial ends without an active subscription, your Casebook content is retained securely, but video playback, Teaching Moments media and case management are locked until you renew.
Yes. Organisation owners can open Manage billing on the Dashboard and use the Stripe Customer Portal to cancel or change the subscription. Your Casebook remains fully available until the scheduled end date shown on the Dashboard. After that date, video playback, Teaching Moments and case management are locked until you renew. Content is retained.
Signed-in surgeons can send a support request from this Help & Support page. If you cannot sign in, use the Help & Support link on the sign-in page to find contact details and common answers.